Terms of Service

Updated: May 28, 2026

Welcome to ReachIQ. These Terms of Service (“Terms”) govern your access to and use of the website at reachiq.ai, the ReachIQ web application, browser extensions, mobile applications, application programming interfaces, integrations, and all related products, content, and services (collectively, the “Platform”) operated by Connectome Inc., a Delaware corporation doing business as ReachIQ (“Connectome,” “ReachIQ,” “we,” “us,” or “our”).

By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy, Web App Privacy Policy, and Cookie Policy, each of which is incorporated by reference. If you do not agree, do not use the Platform.

If you are using the Platform on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” refers to both you individually and that entity.

If you have signed a separate written agreement with Connectome Inc. (such as a Master Services Agreement, Subscription Agreement, or Order Form), that agreement governs your use of the Platform to the extent of any direct conflict with these Terms.

Acceptance of Terms

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other entity, you represent that you have the authority to bind that entity.

We may update these Terms from time to time as described in Modifications to the Platform and Terms. Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Terms.

Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction (whichever is greater), to use the Platform. By using the Platform, you represent and warrant that you meet this requirement and that your use of the Platform does not violate any applicable law or regulation.

The Platform is intended for business use. You may not use the Platform if you are a competitor of ReachIQ, except with our prior written consent, or for the purpose of building a competing product or service.

Account registration and security

To access certain features, you must register for an account. When you register, you agree to provide accurate, current, and complete information and to keep that information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must promptly notify us at security@reachiq.ai if you become aware of any unauthorized use of your account.

You may not share account credentials with anyone outside of your authorized organization, create an account using false information, impersonate another person, or use another person’s account without permission.

We may suspend, restrict, or terminate accounts that we reasonably believe have been compromised, are being misused, or are in violation of these Terms.

Subscriptions, pricing, and payment

Subscription plans. Paid features of the Platform are offered through subscription plans described on our pricing page or in an Order Form. Unless otherwise stated, subscriptions automatically renew at the end of each billing period at the then-current rates. You may cancel at any time as described in your plan or Order Form.

Fees and taxes. You agree to pay all fees applicable to your subscription as set forth in the Order Form or pricing page in effect at the time of purchase. All fees are exclusive of taxes, duties, levies, and similar government charges, which are your responsibility (other than taxes based on our net income).

Payment. You authorize us, or our payment processor, to charge your selected payment method for all applicable fees. If a payment is declined or returned, we may suspend access to paid features until the issue is resolved.

Refunds. Unless required by applicable law or expressly provided in an Order Form, fees paid are non-refundable.

Free trials and credits. We may offer free trials, beta features, or promotional credits subject to additional terms presented at the time of the offer. We may modify or terminate trials and beta features at any time without notice.

License to use the Platform

Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the term of your subscription to access and use the Platform solely for your internal business purposes.

All rights not expressly granted in these Terms are reserved by Connectome Inc. and its licensors.

Acceptable use

You agree not to, and not to permit any third party to:

• Use the Platform in a way that violates any applicable law, regulation, or third-party right (including, without limitation, anti-spam laws such as the CAN-SPAM Act, CASL, the GDPR, ePrivacy laws, and equivalent laws in your jurisdiction).
• Use the Platform to send unsolicited bulk communications, harassing or threatening messages, or content that is unlawful, deceptive, defamatory, obscene, sexually explicit, hateful, or otherwise objectionable.
• Send communications that misrepresent the sender, contain false or misleading headers or subject lines, or fail to honor opt-out requests.
• Scrape, harvest, mine, crawl, frame, or otherwise extract data from the Platform other than through documented APIs and within rate limits we publish or assign you.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, models, or underlying technology of the Platform, except to the extent this restriction is prohibited by applicable law.
• Probe, scan, or test the vulnerability of the Platform, breach security or authentication measures, or interfere with or disrupt the Platform.
• Use the Platform to upload or distribute viruses, worms, Trojan horses, ransomware, or other malicious code.
• Resell, sublicense, rent, lease, or otherwise commercially exploit the Platform, except as expressly permitted in a written agreement with us.
• Use the Platform to build a competing product or service, train a competing machine learning or AI model, or benchmark the Platform for publication without our prior written consent.
• Remove, obscure, or alter any proprietary notices, branding, or attribution on the Platform.
• Use the Platform in connection with any decisions about an individual’s eligibility for credit, housing, employment, insurance, education, healthcare, or other purposes that are subject to the US Fair Credit Reporting Act (“FCRA”), the EU Artificial Intelligence Act’s prohibited or high-risk categories, or equivalent laws. ReachIQ is not a consumer reporting agency and the Platform is not a consumer report.

We may investigate and take appropriate action, including suspending or terminating your account, against any conduct that we reasonably believe violates these Terms or applicable law.

Customer Data and the ReachIQ database

Customer Data. “Customer Data” means content, files, contact lists, CRM exports, email content, and other information that you or your authorized users upload to or generate through the Platform. As between you and us, you retain all rights, title, and interest in your Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process, and display Customer Data solely as necessary to provide the Platform, support you, develop and improve the Platform, and comply with law.

You represent and warrant that you have all rights, consents, and authority necessary to provide the Customer Data to us and to permit our processing of it for the purposes described in these Terms. You are responsible for ensuring that any personal information you upload was collected and may be processed in accordance with applicable law.

ReachIQ database. The ReachIQ database consists of business contact and company information that we license to customers for business-to-business sales, marketing, and recruiting. We grant you a limited, non-exclusive, non-transferable license to use the data we make available through the Platform for those purposes only, subject to these Terms, your Order Form, and our Web App Privacy Policy. You may not redistribute, resell, sublicense, or publicly disclose data from the ReachIQ database except as expressly permitted.

Data subject rights. You agree to comply with applicable data subject rights requests in connection with your use of the Platform, including honoring opt-outs received from individuals in your outbound campaigns. We will support your compliance through the controls we make available in the Platform and through our Data Processing Addendum where applicable.

Outbound communications and compliance

You are solely responsible for the content and recipients of any communications you send through the Platform, including emails, calls, SMS messages, and social messages. You agree to:

• Comply with the CAN-SPAM Act, CASL, GDPR, ePrivacy Directive, TCPA, applicable do-not-call lists, and all other laws governing electronic communications and marketing.
• Honor opt-out, unsubscribe, and data subject rights requests promptly.
• Use accurate sender information and provide clear identification of your organization in commercial communications.
• Refrain from sending messages to individuals or domains that you know or should know do not wish to receive them.

We may suspend campaigns or sending privileges if we detect activity that we reasonably believe violates these Terms, applicable law, or the policies of email service providers and carriers.

Third-party services and integrations

The Platform may interoperate with third-party services such as Google Workspace, Microsoft 365, Salesforce, HubSpot, LinkedIn, Slack, Zoom, calendar providers, and other tools. Your use of any third-party service is governed by your agreement with the provider of that service, not by these Terms. We are not responsible for the availability, accuracy, security, or content of any third-party service.

Where the Platform connects to your email or calendar through Google APIs, our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Intellectual property

The Platform, including all software, designs, text, graphics, logos, images, audio, video, models, algorithms, documentation, and other materials (collectively, the “Platform Materials”), and all intellectual property rights therein, are owned by Connectome Inc. and its licensors. The Platform Materials are protected by US and international copyright, trademark, patent, trade secret, and other laws.

Except for the limited license expressly granted in these Terms, no rights are granted to you in the Platform Materials. The “ReachIQ” and “Connectome” names and logos, and any other ReachIQ product or feature names, are trademarks of Connectome Inc. Other names and logos used on the Platform may be trademarks of their respective owners.

Feedback

If you provide us with comments, suggestions, ideas, or other feedback about the Platform (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, distribute, and exploit the Feedback for any purpose, without obligation or compensation to you. We are not required to keep Feedback confidential.

User Content

If you submit content to public areas of the Site, such as blog comments, community forums, social channels, testimonials, or reviews (“User Content”), you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with the Platform and our business operations. You represent and warrant that you have all rights necessary to grant this license and that your User Content does not violate the rights of any third party or any applicable law.

We may, but are not obligated to, monitor, review, edit, or remove User Content at any time.

Confidentiality

Each party may disclose to the other certain non-public information that is identified as confidential or that should reasonably be understood to be confidential (“Confidential Information”). Each party agrees to use the other party’s Confidential Information only as necessary to exercise its rights or perform its obligations under these Terms, to protect it with the same degree of care it uses to protect its own confidential information (and no less than reasonable care), and not to disclose it to any third party except to its employees, contractors, and advisors who have a need to know and who are bound by confidentiality obligations. Confidential Information does not include information that is or becomes publicly available without breach, is independently developed, is rightfully received from a third party without confidentiality obligations, or is required by law to be disclosed (subject to reasonable notice to the disclosing party).

Privacy

Your privacy is important to us. Our Privacy Policy, Web App Privacy Policy, and Cookie Policy explain how we handle information collected through the Platform. Where we process personal information on your behalf as a processor or service provider, the parties’ obligations are further defined in our Data Processing Addendum, which is incorporated into your subscription agreement where applicable.

AI features

The Platform includes features that use artificial intelligence and machine learning (“AI Features”), such as content generation, lead scoring, ICP matching, and personalization. AI Features:

• May produce inaccurate, incomplete, or inappropriate outputs. You are responsible for reviewing outputs before relying on or sending them.
• May not be used to make decisions about an individual that produce legal or similarly significant effects without human review.
• May not be used in any manner that violates the EU Artificial Intelligence Act, applicable state AI laws, or any other law governing automated decision-making.

You are responsible for ensuring that your use of AI Features complies with applicable law and your contractual obligations to your own customers and end users.

Disclaimer of warranties

EXCEPT AS EXPRESSLY SET FORTH IN A SEPARATE WRITTEN AGREEMENT WITH CONNECTOME INC., THE PLATFORM AND ALL RELATED CONTENT AND DATA ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CONNECTOME INC. AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DATA OR INFORMATION OBTAINED THROUGH THE PLATFORM IS ACCURATE, COMPLETE, OR RELIABLE. ANY MATERIALS DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE PLATFORM ARE ACCESSED AT YOUR OWN RISK.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CONNECTOME INC. OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE PLATFORM, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT FOR YOUR PAYMENT OBLIGATIONS AND YOUR INDEMNIFICATION OBLIGATIONS UNDER THESE TERMS, THE AGGREGATE LIABILITY OF EACH PARTY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO CONNECTOME INC. UNDER THESE TERMS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (US $100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

Indemnification

You agree to indemnify, defend, and hold harmless Connectome Inc. and its affiliates, officers, directors, employees, agents, partners, and licensors from and against any third-party claims, demands, losses, liabilities, damages, fines, penalties, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (i) your use or misuse of the Platform; (ii) your Customer Data or User Content; (iii) your communications sent through the Platform; (iv) your violation of these Terms or any applicable law; or (v) your violation of any third-party rights, including privacy or intellectual property rights.

We may, at our option and expense, assume the defense and control of any matter for which you are obligated to indemnify us. In any event, you will cooperate in our defense.

Term and termination

These Terms become effective when you first access or use the Platform and remain in effect until terminated.

Termination by you. You may stop using the Platform at any time. Termination of a paid subscription is governed by your Order Form or pricing plan.

Termination by us. We may suspend or terminate your access to the Platform at any time, with or without notice, if we reasonably believe that (i) you have violated these Terms or any applicable law; (ii) your account poses a security risk or risk of liability to us or others; (iii) your account has been inactive for an extended period; or (iv) we are required to do so by law.

Effect of termination. Upon termination, your right to use the Platform ends, and we may delete your account and data as set forth in our Privacy Policy and applicable Data Processing Addendum. Sections of these Terms that by their nature should survive termination (including provisions on intellectual property, confidentiality, disclaimers, limitations of liability, indemnification, and governing law) will survive.

Modifications to the Platform and Terms

We may modify or discontinue any part of the Platform at any time, with or without notice. We may also update these Terms from time to time. If we make material changes, we will provide notice through the Platform or by email before the changes take effect. Your continued use of the Platform after the effective date of the updated Terms constitutes acceptance. If you do not agree to an update, your sole remedy is to stop using the Platform and cancel any paid subscription.

Governing law and dispute resolution

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (whether contractual or non-contractual), are governed by and construed in accordance with the laws of the State of Washington, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution. Before filing a claim, you agree to attempt to resolve the dispute informally by contacting us at legal@reachiq.ai. We will attempt to resolve the dispute by contacting you. If we are unable to resolve the dispute within 60 days of receipt, either party may pursue further action.

Forum. Subject to the informal resolution requirement above and unless a binding arbitration provision in a written agreement with us applies, any judicial action arising out of or relating to these Terms will be brought exclusively in the state or federal courts located in King County, Washington, and the parties consent to the personal jurisdiction of those courts.

Class action waiver. TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CONNECTOME INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

If you have entered into a separate written agreement with us that contains a binding arbitration clause, that clause controls over this section.

Export controls and sanctions

The Platform may be subject to US and other applicable export control and sanctions laws and regulations. You represent and warrant that you (i) are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive US sanctions; (ii) are not identified on any US government or other applicable sanctions or restricted-party list; and (iii) will not access or use the Platform in violation of any such laws or regulations, including for any prohibited end use.

Force majeure

Neither party will be liable for any failure or delay in performance under these Terms (other than for payment obligations) due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil disturbance, government action, labor disputes, pandemics, internet or telecommunications failures, or failures of third-party services.

General terms

Entire agreement. These Terms, together with our Privacy Policy, Web App Privacy Policy, Cookie Policy, any Order Form, Data Processing Addendum, and any other documents incorporated by reference, constitute the entire agreement between you and Connectome Inc. with respect to the Platform and supersede all prior or contemporaneous communications, whether oral or written.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms or any of your rights or obligations without our prior written consent. We may assign these Terms in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of assets.

Relationship. These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Connectome Inc.

Third-party beneficiaries. Except as expressly stated, these Terms do not create any third-party beneficiary rights.

Notices. Notices to us must be sent to legal@reachiq.ai. We may provide notices to you by email, posting on the Platform, or any other method we reasonably choose.

Headings. Section headings are for convenience only and do not affect interpretation.

Government users. If you are a US government end user, the Platform is a “commercial item” as defined in 48 C.F.R. § 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as used in 48 C.F.R. § 12.212 or 48 C.F.R. § 227.7202, as applicable, and is provided with only those rights as are granted to all other end users pursuant to these Terms.

Contact us

For questions about these Terms:

Connectome Inc. (DBA ReachIQ)
Attn: Legal Team
2810 North Church Street
Wilmington, DE 19802, USA
Email: legal@reachiq.ai | support@reachiq.ai